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FAQ

Does Paws-Free work with cats only?

No. Cats, dogs and toddlers will stop playing with the TP roll because once the cover is installed, the TP tissue will not be accessible to them.


How is Paws-Free installed?

Our covers have two “loop” Velcro strips sewn onto the back top and bottom edges and two “hook” strips are provided to be attached to the wall.

Will the Paws-Free attachments work on all surfaces?

Yes. The Velcro strips we provide are industrial strength. The cement that attaches to the wall needs to dry for 24 hours before the cover can be properly used. If the cement has not dried properly and the strip is pulled before the 24 hours, the surface finish will come off attached to the strong cement.

Can I remove the Velcro strips without damaging my wall?

Yes. The industrial strength cement can be cut with a blade by placing the blade between the Velcro strip and the wall and pushing it through from one end to the other. Once the cement is cut and the strip removed, the leftover cement on the wall can be cleaned up with any adhesive remover.

Where is Paws-Free available for purchase?

Our covers are sold on Amazon and on our website Paws-Free.com only.

What are your shipping times?

Once the order is placed, it takes up to 3 days to prepare the shipment. Once it is mailed to the customer, the most common time frame is 3 to 4 days.

What if I don’t receive the order after that period?

We recommend to wait for at least a week because sometimes holidays interfere with the delivery time. But if after a week, you still have not received the cover, email us at [email protected] and let us know. We will ship another cover right away. Note: Unfortunately, sometimes the packages are delivered to the wrong address and people do not send them back, specially during the holidays.

What if the cover doesn’t fit my dispenser?

The website explains that there are different toilet paper dispenser designs. While the standard cover length was designed specifically for recessed dispensers (the ones inserted in the wall), we manufacture the covers with any custom length you need and for any type of dispenser. Just follow the diagram and send us the dimensions we request and your cover will be made to order.

What forms of payment do you accept?

We accept PayPal. To pay via PayPal, you don’t have to have an account with them. You can choose to pay as a guest by using your credit or debit card.

What are your return instructions?

Just ship the cover back as it was received to the address on the envelope we sent you. If you need a replacement because you received the wrong print, make sure the returned cover is sent back as it was received. Once we receive it, we will send you another one. Only unused covers will be accepted. If you return the cover because it did not fit and you want a custom length cover, there is an extra charge of $3.50 that will be invoiced before the cover ships.